The Lince Azores

Spacious clean room, lots of parking in the street. Friendly staff and good breakfast. Location 15min walk from the center, perfect location to both visit Ponta Delgada and other parts of the island.

The rooms are large and comfortable. Breakfast is good - enough selection. Most staff are very pleasant (front desk, bartender etc... but few staff (restaurant/pizza) did look little miserable? Both bartenders we had upstairs (different nights) were very good - customer service/quality of drinks etc... Did not use pool or spa services so can't comment, used gym one morning (even though small had what I needed for well rounded work out). Was hoping to get the 30 min special message after but little confused on booking at adjacent desk - but found out easy enough through reception. Just ran out of time before we left to book. Liked the kiosk for taxi service.

I normally don’t do surveys or ratings but in this instance There feel compelled to do so. My wife and I very much enjoyed the hotel and would gladly use it again. However, what really made this an unforgettable day experience was the restaurant manager. After a slight miss understanding and delay at the hotel restaurant, we decided to leave our table and go to another restaurant mostly because of my own lack of patience. We did not feel we needed to make a complaint about the situation and did not mention anything about it. The following day, I get a call from the restaurant manager who apologized for what happened and offered to buy us dinner. I was very surprised by the call as we never mentioned anything the prior evening and I still don’t know how he found out about it. I told him that we appreciated his call and that no compensation was either warranted or expected. He did however insist on having us for dinner and personally came and said hello that evening. I’m impressed beyond words how friendly and caring he and his staff was in wanting to address a situation that really didn’t need much attention at all. In this day and age to experience somebody caring so much about what they do is very rare and we will never forget, or stop mentioning it. Our warmest thanks to the manager and his staff, Bem feito 🙏

Super hotel with big spacious rooms, with very comfortable beds. We were on the 6th floor so great views over the sea, and they put our teenage daughters next door which was perfect. Breakfast was fab (not quite enough vegan options for my husband/daughter but they could manage) and the hotel staff were really lovely. We loved the pool and sauna/jacuzzi. Short walk to the city centre and harbour area.

The breakfast was exceptional. It couldn’t have been better. The staff was wonderful, helpful and friendly. The ease to call a taxi. Just an extra note. It would be nice to be able to get coffee outside of your dinner hours.